Cancellation terms
Review the rules attached to your booking before requesting cancellation.
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Plans on hold.
CANCEL FLIGHTS
Plans on hold.
Know your options.
If you no longer plan to travel, call to review the cancellation terms attached to your reservation and the options available for your ticket.
Cancellation outcomes depend on ticket terms, airline rules, and timing. Refunds or travel credits are not guaranteed. Charges may apply.
YOUR OPTIONS
Understand the next step.
Ticket value
Ask whether your itinerary may qualify for a refund, travel credit, or another available option.
Timing and departure
Share your departure date and time so any relevant deadlines can be reviewed.
Changing instead
If your plans are uncertain, discuss whether a flight change may be an alternative.
BEFORE YOU CALL
A little preparation.
Your itinerary
Have the airline, booking reference, route, and flight dates ready.
Your travel timing
Know when you are due to depart and whether any part of your trip has been used.
Your goal
Explain whether you want to cancel, move your dates, or review credit options.
Review before you cancel.
Discuss your ticket terms and available alternatives.
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